Customer Feedback

“I WILL BE TELLING EVERYONE WHAT SUPER-STARS YOU ARE”

“A huge thank you to Jane and the team for amazing customer service on one of your busiest weekends. My mother-in-law received flowers on Saturday at Arvida resthome. She rang and complained about the greenery in the bouquet. Not only did you replace it but also sent chocolates to apologise. This was really going above and beyond. Joan has dementia and can be demanding and difficult to deal with.

“Thank you so much for your patience, understanding and amazing way you handled her complaint. I will be telling everyone about what superstars you are. BTW she is thrilled with the second bouquet. We are embarrassed by Joan’s behaviour. It can be difficult dealing with someone with dementia so we apologise for that. Her reality is not quite the real world. We appreciate your top notch customer service, so thank you very much.”

Jenny

“I RECOMMEND ILAM FLORISTS TO ALL MY CONTACTS”

“I have used Ilam Florist for over 10 years. I have always found Jane and her team to be knowledgeable, friendly and extremely helpful. Even though I often place last minute orders with unusual flower choices Jane and her team have consistently delivered on time and within budget to me.

“Prior to using Ilam Florist I regularly purchased flowers for all types of occasions from other florists around Christchurch. I was often disappointed by the price of these flowers compared to their quality and durability. I have never once been disappointed by the flowers that either Jane or her team have handpicked and delivered to me. The quality of flowers selected by Jane is second to none in my experience.

“I have always believed in quality and personal service and that is why I choose to buy my flowers from Ilam Florist. I recommend this business to all my contacts and choose to have business cards for Ilam Florist displayed at the reception counter of my business so that clients and friends alike can discover a wonderful florist who never fails to brighten the day.”

Brad

“OUR FLOWERS WERE ABSOLUTELY PERFECT!”

“Hi Jane,

“Please pass on my biggest thank you for our flowers. They were absolutely perfect and I can’t believe how spot on you ladies got it, especially with my lack of any real plan and want to be “different” lol.

“I had so many comments on our bouquets and I cant tell you how happy I was with them and all the arrangements.
I will certainly be plugging you guys every chance I get, thank you again!”

Rebecca & Sean

“YOU GUYS ARE AWESOME!”

“Hi, I just wanted to let the Ilam florist team know how impressed I was with the flowers for our wedding. They were just gorgeous I loved them more than I thought I would, I was so happy with them! Thank you for providing a service that really seemed invested in understanding my vision and provided such a friendly, easy going but at the same time so thoughtful and professional. You guys are awesome and I will be sure to recommend your florist to anyone I know getting married or needing flowers!”

Tania

“OUR WEDDING FLOWERS WERE FABULOUS”

“Hi Jane and your fabulous team,

“We were lucky enough to have you do our flowers for our wedding.

“They were fabulous, I think they are amazing. My nieces loved their lolly pop bouquet and thankfully we had them as their flowers wouldn’t have survived.

“Many thanks once again.”

Andrea and Cameron